Company Response on 10/14/2010:
October 14, 2010
NAB works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
First and foremost I would like to apologize for any unsatisfactory service that you have received.
If you feel that your account was incorrectly debited, or your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors.
Please have your Merchant Account number ready, and contact Diana at 248-283-6059 so that your specific situation may be properly researched and addressed, as enough information was not provided for us to accurately determine your specific Merchant Account.
If you have any correspondence from the sales agent advising of different fees, it can be faxed into our Customer Service Department fax at 248-283-6260 for review.