Ashley Furniture Complaint - Ashley furniture product and service
CALGARY, CANADA -- I purchased a couch and love seat from Ashley furniture in calgary Canada at a Ashley store. after 6 months of use the cushions and filling compressed and droped about half from brand new. two months laters screws poked through the bottom. I called Ashley furniture, as I had purchased the extended warranty ( waste of money and watch out as the sales guys lie about whats covered). what a pain in the rear to get it fixed. first they send a guy to look, then reschedual to come and fix. beware as they did not fix the cushion as they said it has to lose/ compact more than 50% in order for it to be considered defective. and there for they did not fix the cushions. beware when you call them expect to waste two days (1 day each time ) for them as they give you time windows of three hours.
So after calling back and getting nowhere with Ashley furniture and having to live with crappy cushions. the couch started sagging 6 months later. called service again and they cam and fixed it. apparently loose screws again and they added cardboard and more foam to the bottom of the couch and said it was fixed.
5 months later a board on the back of the couch broke loose and the filling in the arms slipped off and you could feel the wood and cardboard. hmmm soo comfortable. call service and wasted two days again! they come and fix screw and broken board, addd some more filling to the arms and say that is the best they can do! but do to the fact that the factory did not glue it in place it will keep slipping, and will have to live with it.
Call back to service and get rude people saying it has been fixed. I reschedual (again wasting time for them to come take a look) they say they are going to have to take it to there shop to fix it and I will be with out a couch for 5 days! what a joke. when I asked about the lemon garentee that the sales person told me (that if there is more than 3 problems with the unit it will be replaced) apparently a lie, but I guess that is what Ashley is teaching there sales reps. they denied that there is such a thing.
So Don't buy from Ashley, crappy products, crappy and rude customer service as they put all the blame on the extended warranty company and likewise the extended warranty company puts it back to Ashley. funny though they have the same number that comes up on call display??? but apparently are different companies?
If you do buy from Ashley plane to replace it every year or if your lucky maybe every two.
also expect that when you get frustrated with them and ask to talk to a manager that they will not let you and when they give you attitude and you tell them your recording the conversation, expect that they will hang up on you.
I will never buy from Ashley furniture again. Terrible terrible experience and as of this moment the couch is going to the dump