Pep Boys Complaint - Do NOT trust Pepboys Technicians...
SACRAMENTO- SAN CARLOS, CALIFORNIA -- I went to Pepboys in Sacramento on Arden Way to Diagnose my car for a long trip I had planned. There was a problem with my powerstring which I mentioned. After the technician evaluated my car, he told me that Powerstring needs to be changed: Cost $800+, breaks are in really bad shape: Cost $400, water pump is leaking and Timing Belt is in a bad shape in which it would be dangerous for me to drive the car!
Fortunately I didn't have time on that day but took the car to Honda and purchased oil for the Timing Belt.
The following Sat. I took my car to Pepboys in San Carlos and told them about the problem. They agreed that all those problems exist. I asked them to fix the powerstring and the breaks. Cost: $1300+
After waiting for 4 hours, they told me that I need to change the Timing Belt immediately but they need to order parts. Cost: $1600.
I was lucky that my son-in-law came over that night and informed me that I should not have taken my car to Pepboys..."they are crook" he recommended me his technician whom checked my car and told me that there is nothing wrong with the, Timing Belt and there is no way to identify the problem without bringing down the complete motor which would take a week. He told me that Pepboys are famous for lying specially if they have a female customer. He also said that the breaks need to be fixed!! and are dangerous to drive.
Pepboys called me the following Monday and told me that the unit they ordered would cost me additional $400. I didn't trust them then but I had to take my car for the break problem. I took the car two more times and every time waited for 3 hrs. They said there was nothing wrong with the break but the noise and sponge feeling are normal!! BUT...the interesting thing is that one of the employees approached me about fixing the Timing Belt. I told him I don't have money to spend anymore on my car. He said we can give you discount...his offer: $970 instead of $1600!!
My Advise: DO NOT WASTE YOUR MONEY ON THESE GUYS. They offer coupons but give you false information. Good Luck.