Gold's Gym International, Inc Complaint - Gold's Gym - East Hartford, CT - Membership Services

Membership Services - Complaint

Review by Magnoliazone6 on 2010-10-12

EAST HARTFORD, CONNECTICUT -- This review is specifically for the Gold's Gym in East Hartford. I have gone to the other Gold's locations that are near the area and found that this location does not compare to any of them. Because I live about 5min or less driving distance from this location I joined. I would not recommend this place to anyone! The cardio machines are always down, they're outdated with the exception of a couple of badly needed new machines. I found another gym to go to and they ran a scam where I was not able to cancel within my 30 days. I came to Gold's Gym to cancel my membership in early September. I read my membership form and wrote out a cancellation letter knowning that I had already signed up for another gym. I went to the East Hartford Gold's Gym and met with the counter guy (I didn't get his name which was mistake #1). This guy told me to come back on my anniversary date which he stated was the 26th of September and that I didn't need my cancellation letter. We'll this didn't make sense but I did what he said and I found out later that this was false and the reason I was told to come back later was so they could charge me their $29 yearly fee on top of another monthly membership fee. The manager "Mike" was no help claiming that if I didn't have a name of who I spoke to he has no way of helping me. Why would I make this up?! I explained to Mike that I had already signed up with another gym what reason would I have to continue with Golds. It would make sense for me to show up early to cancel I don't want to be paying for two gym memberships. WARNING TO ALL - this place is shady, The place does not compare to any of the other Gold Gyms in the area and the people here are unprofessional and are looking to take whatever they can get from you!

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