Bosch Complaint - No good warranty
To whom it may concern:
I have a Bosch Aqua-Star tank less hot water heater that I installed about 02-01-02. The unit has started to leak, I called for warranty and spent over one hour on the phone waiting through the first person to switch me to someone who takes all my information and gives me a case number then switches me to someone else who I give the case number to and then they go through the same questions because its easer then flipping back and forth between screens. One hour on the phone at 08:30 in the morning, was everyone still getting coffee? This started off my sour feeling with your company. Then after a bunch of questions that seem to have nothing to do with the unit I start to see the picture, you are looking for any reason you can find to get out of the warranty. I am asked to take a picture of the leak and e-mail it. After I do this I am asked for more pictures. After sending more pictures I am told that it appears that the dark spot on the side of the unit shows it was over heated and the leak was caused by a change in the molecular structure of the copper tube. I told him that maybe that spot has been over heated but that is not where it is leaking and that a change in the molecular structure is a bunch of crap, it’s leaking from a tube with water in it and to change the molecular structure the tube would need to heated over 200 degrees centigrade, FYI 100 degrees centigrade is the boiling point of water this would mean that the unit was producing steam and would have exploded. So after I disproved his theory on the overheat he started on well it’s corroded from the outside and that is not covered under warranty. At this point I know that Bosch is going to back out of the warranty any way it can. I said to him that this is from the inside out and he responds with well then it’s the water quality and that’s not covered under warranty. So as I said before Bosch is not going to back up the warranty with anything but reason after reason that it is not covered. I will buy another tank less hot water heater but with the way Bosch has backed up the warranty I will never buy another Bosch product be it a water heater, power tool or even a sparkplug. As I am finding out Bosch warranty is not worth the paper it’s written on. I am sure this letter will fall on deaf ears and will be filed with the rest of the trash so have a nice day.
681 Cassel Road
Manchester, PA 17345