Travelocity Complaint - Travelocity Sells Impossible Itineraries
ATLANTA, GEORGIA -- My fiance and I were buying tickets to Portugal for our wedding in July 2005 when we found a great deal on some tickets through Travelocity. We were very excited to find tickets for $650 from Atlanta to Portugal with a stop in New York and Madrid. We were also buying an airline ticket for my best man who lives out in Colorado. We were all flying into LaGuardia Airport in New York. The tickets then had us flying out of JFK 2 hours later. We thought that it seemed a little strange that we were flying out of another airport but they are both in New York City so we thought that it was do-able. Once we called the airline to see how that connection would be made they told us that it would be impossible to make an international flight in that short of a period of time, not to mention waiting on luggage and the 1 hour shuttle ride. Travelocity gave us the runaround saying that it was not there problem and that if we wanted to change our flights itinerary that it would be $260 a ticket to do so. We refused since we caught the mistake within 24 hours of our purchase. After many hours on hold and many days of trying to resolve this they said that we would not be charged for the $2000 but it was then charged to our credit card anyway. How can a travel agency -even if they are online sell tickets with connecting flights that do not connect? Luckily there was no fine print on these tickets saying that "they were not responsible for tickets with impossible connecting flights". They did everything they could to keep us from getting our money back, but we were not going to back down. They were trying to steal $2000 dollars for fake tickets and then get even more money out of us to change our tickets... when it was there mistake. We still haven't received the credit back on my credit card and this was supposedly resolved several weeks ago. If you are flying internationally be very careful with these bargain tickets because it could end up costing you much more than if you had just purchased the standard price flights from the airlines, not to mention the time trying to resolve the matter. Although travelocity knows of the mistake in this flights itinerary, we have seen them offering the exact same ticket deal since we brought it to there attention that it is a bogus ticket. They don't care if you get where you need to go. All they care about is the money that they make deceiving people!