Holland America Cruises Complaint - Stinky Stateroom on Rotterdam
SEATTLE, WASHINGTON -- On the second night of a 7-day cruise to Alaska, a pipe burst in "deluxe" verandah stateroom 7040. The smell of raw sewage was strong. The crew was not trained properly to handle the problem. Despite assurances that the room would be ready for us the next day, strong chemical odors remained throughout the week. Although another cabin was found for sleeping, it did not meet my disability needs. I had booked a deluxe verandah stateroom because it was fully wheelchair accessible.
In addition to problems with the stateroom, the key to my scooter was lost during the shuffle. When asked if there were spare keys on the ship, I was told "No." This was a lie! When the gentleman from Special Needs at Sea picked up the scooter, he told us that spare keys ARE left on the ship.
I was denied disembarkation in Sitka "because of weather conditions." When I asked for a log of the weather conditions, I was told that I should have been allowed off the ship. Another lie!
What should have been a relaxing vacation was very stressful. I asked for a meeting with corporate guest relations in Seattle and was told that corporate did not meet face-to-face with guests. This says a lot about Holland America's guest relations!
Holland America has refunded 37.5% of what I paid for the cruise. How was the amount determined? Do they they I was satisfied 62.5% of the time? In my communications with advisors to the president, my disability issues have not been addressed. My independence was taken away from me because of crew errors.
I was told that "it would seem further communication would only serve to cause additional frustration and disappointment." Nobody tells a dying guy to shut up!
This is where the leak occurred in stateroom 7040.