Electrolux Complaint - Beware of Electrolux Refrigerator
In July '09 I purchased a French door counter depth wave refrigerator, EW23BC711S, at Lowes. Initial impressions were positive, then it was delivered. From day one the ice maker failed to produce more than a handful of cubes each day and make loud banging sounds. I called Electrolux and was told these are normal sounds and there may be dust in the line, so replace the filter$$ That suggestion did nothing. In the mean time, the gasket on the door began to shred, I called Electrolux again and was told to contact a local repair business. Two weeks later they arrived to check the problem and when the tech looked at the gasket, he also noted that the ice maker was defective. The gasket arrived a few weeks later, but was defective, waited for another one, the both gasket and ice maker were replaced. The tech told me the ice maker is a major problem on Electrolux. Here it is, four months later and the ice maker is dripping water, clanging and failing to produce ice. I purchased an extended warranty from Electrolux just to avoid the costs of I what I consider to be an ongoing problem. What can I expect? Twice a year replacement of the ice maker and computer panel? Beside these tow major defects, the thin coat of pseudo stainless paint on the water/ice dispenser is wearing away. Wish Electrolux would buy this back from me so I can purchase a quality product.
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