LA Fitness--Woodbridge, VA Complaint - Crap - Training service/gym membership
WOODBRIDGE, VIRGINIA -- My wife and I joined earlier this year. After the pushy salespeople were finished the 'manager' comes up who looks like he inhales steroids but they only work on his upper body. He tells us he will train us for free just to 'see the results' but we need to sign up for training. He also tells us we're set up for 1 hour trainings. Well, after 2 months of no one doing an assessment we finally get one done (after losing weighton our own--no personal training). This guy sends these young kids to train us and does nothing but eat and walk around. Later when we finally get a trainer we like, we find out that we're locked in with the training sessions for a year and we only had 1/2 hour sessions. By now this 'manager' is gone but they just transferred him to another one of their gyms to rip someone else off.
We spoke to the 'owner' who seemed sympathetic however we get a letter from him that says the only way out of the contract is to payout the personal training...even if we cancelled the membership. Now today they took out the membership fee and said 'You didn't mail the letter to the corporate office'. No one told us we had to go in, cancel and THEN send a letter by snail mail to corporate to get the membership cancelled. Please understand they got paid for an extra month because we didn't cancel within their 30 day time period last month and now paid again this month. Also, you can cancel the membership but can't cancel the personal training....meaning you can't go in the gym and use up the personal training...what kind of sense does that make?
Avoid this gym at ALL costs! Although this 'manager' has left, they are still only after your money and once you sign a contract you are SCREWED. Find another gym ANYWHERE but DO NOT go there and fall into the trap that is LA Fitness!