Home Depot Complaint - In-home Designer Knows Little About Window Treatments
SIMI VALLEY, CALIFORNIA -- THIS IS TO WARN ANY PROSPECTIVE SHOPPERS NOT TO USE HOME DEPOT'S "IN-HOME DESIGNER SERVICE" FOR ANY WINDOW TREATMENTS.
We called our local Home Depot to have their in-home designer help us choose new shades for windows in three different bedrooms. We ordered the custom-made Roman shades on July 20/10 and they charged our credit card that day for the entire amount (over $5500!!). They came to install the shades on August 12/10. Because our master bedroom windows are quite large, the Roman shades with so-called "easycord" manual lift system were VERY HEAVY to lift and to lower. We asked the installer immediately about the stiffness, and he said it's "normal". But within a couple of days, my husband and I both got calluses from handling the thin, not at all "easycord" system, which also got tangled up with the bottom of the shade.
We called Hunter Douglas, who did not take any responsibility for products sold by Home Depot. We called Home Depot and the designer, who came to inspect the shades on Aug. 21/10 and she said it's "normal". We demanded our money back, since the shades were so impractical we wanted to throw them out the window! She said we could install a remote-controlled lift system for an additional $1600+. We felt trapped! It was the only way to deal with the daily opening and closing of the blinds in our bedroom, so we ordered the remote control system, and they charged us the same day. They came to un-install the shades on Sept. 15/10, left us with no window treatments at all, and we've been WAITING ever since for them to re-install the shades.
This is over THREE MONTHS and over $6500+ later and we're still left without any window treatments in our master bedroom!!? Is this the best HD can do? Now we know why some people go to 3-day blinds stores?
We are so disgusted with Home Depot, we'll NEVER shop there again for anything! They are the worst "designers" and installers we've ever dealt with. We've moved a lot in our lives and lived in six different states, and we've NEVER had this much problem with any window treatments ever!?
STAY AWAY FROM HOME DEPOT! They're irresponsible, unprofessional crooks, who take your money, but don't deliver the goods!! Should we start charging them interest on the money they took from us in July?