FactoryOutletStore Complaint - Dishonest and Incompetent
Received TRU 9488-3-R last Friday (corded phone with 3 handsets). Two of the three handsets don't charge and one of the three batteries I was sent was broken. I emailed the problem and was sent the wrong battery. Called customer service talking, to Nick, who was unable to comprehend that the replacement green fully charged battery that "replaces CPH-488B" was not the same battery that came with the phone (white rechargeable Model BT-446). He tried to tell me it was the same battery. It's not. One cost $21 (per their website).....the cost of my reordering a replacement; the other costs $2.93 (the replacement). I explained that the battery that was provided with the handsets took 20 hours of charging before use, and that once the "already fully-charged" battery ran down months down the road (and beyond the 30day warranty), I wasn't sure it would be able to be recharged as that was one of the problems I was having with the handsets and thought that perhaps the battery may be the problem, but need to attempt to recharge it before that can be determined.
He seemed too intelligent to NOT comprehend the problem and raised his voice while telling me he "couldn't understand" my problem. I told him to just send me a new and correct battery.
He ended the conversation saying this would be the last replacement battery they could send me as if it's MY FAULT they sent me one with the wires broken and the wrong one to replace it!
I will not be doing business with this company again.
I also get a "fax" sound when answering from either the base or the handsets.
I think I've been sent faulty products they don't want to back up. Don't do business with this company!