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Ebay/Paypal Complaint - Ebay/Paypal -- SCAMS

Review by EricE on 2010-10-13
I bid on and won an item on Ebay from one of their trusted, highly rated sellers. The item was missing a crucial part that rendered it useless. I contacted the seller, he promised a refund upon receipt of the item. I sent it back ($27 postage). Have never heard from him again. All attempts to recoup my money, contact Ebay or Paypal, have been fruitless. No telephone number, no resolution center contact, nothing. Both web sites are non-functional and I suspect both parties are in freefall.

Do not use either party -- they are in free fall and are a scam. Indeed, this site, the one you are on now, could not verify or identify any e-mail address for either company.
Comments:8 Replies - Latest reply on 2010-11-27
Posted by bcd on 2010-10-14:
Did you provide tracking information as proof of the return?

Both sites appear to be functional.
Posted by Anonymous on 2010-10-14:
Have you opened a dispute with Paypal? Sometimes they can take a while to respond, and you have to wait a certain amount of days before you can process any other dispute. I would just hang in there. I DO hope you provided tracking info, because its going to be your word against theirs, if they decide to try to say you never returned it.
Posted by JerryCee on 2010-10-14:
Read up on Ebay buyer protection

http://pages.ebay.com/help/policies/buyer-protection.html

They will definetly work with you if you will work with them and use the resources they provide. There are also discussion boards on eBay where other users are glad to help you.
Posted by momsey on 2010-10-14:
They're not scams, but it's possible to run into situations like this, since you're dealing with strangers, no matter how highly rated they are.

Both websites are fully functional, so I don't know what you mean by that.

Did you send it by some method that you had a tracking number? Have you opened cases with both eBay and PayPal?
Posted by trmn8r on 2010-10-14:
Ebay has made several changes that compromise *Seller's* rights, and improve the *Buyer's* rights. It has gotten so bad that you can file a complaint, and Ebay will take the money back from the Seller without even resolving the conflict.

If you paid with PayPal, it should improve your chances even more. JerryCee provided a link that should help. Ebay and PayPal are not scams. As far as non-functional websites - that is something that would hit the news if true.
Posted by Ytropious on 2010-10-14:
I don't think the OP has ever had to open a dispute. It's not hard, and you'll probably win. It would have been better for you to open the dispute BEFORE you sent it back. I guess you live and learn.
Posted by Freddy2Times on 2010-10-15:
Yeah, never send anything back to a seller, contact Ebay and Paypal first. They'll cancel the check to the seller in a heartbeat, then probably make them pay for the return.
Posted by Uzedandabuzed on 2010-11-27:
You can open a dispute issue if you have sent it back, there is a series of questions you will prompted to answer so Ebay's wonderful (biting my tongue) Protection Services will know at what level of dispute you are at but you will need to provide a tracking number as proof you sent it back and if you don't then your case will go before a dispute panel that will make a final decision; which will be in favor of the seller - trust me on this, I have learned from personal experience.

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