AT&T Wireless Complaint - Standing behind their products
I'm sharing my story to save prospective buyers of this phone some heartache. I had my last cell phone for about 6 years. It worked fine, but was an older model. The "pay as you go" plan has worked out well for me. I excitedly bought my LG GS390. I used the phone for 2 days, then left it in my purse in a padded front pocket, in my bedroom, while I was gone for a long weekend, to a wedding. When I returned, I checked it for messages, and all I could see was a spider web kind of effect on the screen. I immediately went to AT & T (where I bought the phone) and showed it to them and was told I cracked the screen! The phone was barely 1 week old, and I was gone for 3 1/2 days of that time. I am a 55 yr. old woman and have had cell phones for many years, and never had anything like this happen. In the store, I was told, "You broke it." and told that they could not do a thing for me, but they would sell me another phone! I am convinced that this was a defective phone and the slightest movement or shaking in my purse when I was carrying it, caused the damage to happen. There is no other explanation. While discussing this matter, a sales person went so far as to say "sucks for you!" I would like everyone to beware of this phone, and while this might be an isolated incident, both the manufacturer and the retailer will not back up their product! I bought the phone with a 30 day money back guarantee if I changed my mind, but they said that did not cover this phone. I asked that they fix or replace it and they said "no way". I do not know of any business that can operate like this and I want to warn anyone considering this phone to beware, no one will stand behind the product. A T & T just lost 4 customers in my home, and I will never buy LG again. I hope that my story will help anyone out there researching the phone to think twice in dealing with these 2 companies that refuse to stand behind the quality of their products. There is no excuse for a phone to break in the very first week. Apparently the poor quality, defective phone is now my loss.