North Park Mazda Complaint - Beware - 2003 Mazda Tribute- Faulty Accelerator

Review by reviewer234 on 2010-10-14
SAN ANTONIO, TEXAS -- BEWARE dealing with this dealership and it's service department. When my accelerator on my Tribute stuck on the highway (very serious problem and terrifying experience), I was told to bring the car in to be checked out by the dealer. North Park Mazda not only charged me over $100 to tell me what was wrong, the refused to accept responsibility for their faulty machinery or repair it. When I attempted to have towed off their property after paying the fee, the drive found that they had mis-placed my car and none of the employees knew where it was.

I had to arrange and pay for another tow the following day. When I contacted the service department about it, I was argued with, yelled at and hung up on, twice.

This story may sound extreme, but it did happen. Please proceed with caution.
Comments:3 Replies - Latest reply on 2010-10-14
Posted by trmn8r on 2010-10-14:
What was the diagnosis? If it took them more than half an hour to determine the problem, it may explain the $100 charge. Or, possibly an OBD scan was required. My dealer charges almost $100 to do that, for those people who ask them to do it.
Posted by tnchuck100 on 2010-10-14:
An OBD scan is one of the biggest dealer ripoffs out there. For between $25 and $50 you can by an OBD scanner and scan it yourself. But in the case of a stuck accelerator the scan is not going to show anything for this type of problem.
Posted by trmn8r on 2010-10-14:
tnchuck100 >> This is one of those complaints where insuffucient details were provided to determine what happened. I know OBD scans are overpriced, and I wouldn't pay to have one done. I was trying to suggest for readers how the $100 charge may have arisen. We don't know if the accelerator is the only problem (it was towed).

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