U-Haul Complaint - No truth in advertising
GASTONIA, NORTH CAROLINA -- I have read a couple of recent reviews regarding the excessive pricing of U-Haul truck rentals just to see if I was the only one. I see that I am not. I rented a truck yesterday (10-13-10) just to pick up a mattress in a neighboring city. I made the reservation online and arrived early at the center for the pick-up. I mistakenly left my wallet at home on the desk, and had to return home to retrieve it in order to continue my transaction. They were nice enough to hold the reservation for me. So you see, my complaint is not with customer service, it is with the charge of $19.95 turning into a charge of $60.59. I feel that this charge is exorbitant. When I was handed the keys and read the contract, I was under the impression that I would be charged a fee that exceeded the set mileage of 50 miles (and by the way, if I am going to be charged a fee per miles, then why have a "set mileage", that implies that if the renter goes over that set mile then he/she will be charged an additional over the mileage fee, yes? Or am I being too logical?). I, in fact, did exceed those miles by 7, however, I was charged. 59 cents per all 57 miles. That comes to a whopping total of $33.63. That seems quite excessive to me. U-Haul also added a rental tax of $6.01. I do not have a problem with the rental tax actually, I understand that rental companies do those sort of things, but all in all, my card was charged $60.59 after a quote of $19.95. There is something that just seems unhanded and dishonest about this practice. There needs to be a full disclosure as to what you will actually be paying, and clear and concise jargon. This company is fully aware that it is providing a service that a majority of the public at large will need, especially with foreclosures happening around the country, and they are taking full advantage of that fact. I can confidently state that I will not rent from U-Haul again. I will also notify everyone that I work with, attend classes with, and perhaps even random people in a grocery check-out line of my experience with the price inflation of U-Haul. I will simply tell of my recent and only experience with this rental company, and let them make their own informed decision as to their future rental needs. Word of mouth is a powerful tool.
P.S. They emailed a copy of my receipt to me (which was convenient), and in the email was a link to review the company. I clicked on the link, entered my information and was shown a notice that the actual review link would be emailed to me. I have yet to see that link in my inbox. I just thought was funny.