North American Bancard Complaint - PCI Compliance Fee Scam
A few months ago, I changed from First Data to North American Bankcard to provide credit card processing for my small in home business, I process relatively few charges per month, usually less then a dozen, and my total credit card sales monthly is probably less then $2000. I'm very careful about what fees I pay and from my previous experience at First Data knew they had tried to charge me a PCI fee, but once I proved I was compliant by my own self assessment test First Data waved the fee.
I made certain to ask my sales representative when I signed up with NAB if I'd have to pay a PCI fee and was told no at the time, after only 3 months, I received a notice on this months statement that next month I would be charged a $79 PCI compliance fee. I've gone round the bend with the few CS representatives I can find to speak to about the issue, and they tell me I must pay, but if I must pay, I will be looking for a new service provider and a lawyer who is willing to investigate this for a potential class action suit, I'm almost certain this would be a great cause of action, with a large class that yields large dollars for some law firm.
Any lawyers looking for a case, feel free to contact me, and any business people looking at NAB steer clear....
Today i was contacted by Diana at NAB and promised a refund of 79.00 would be sent to my account, i trust that will happen in the next few days. I believe the way NAB is handling this fee is a deceptive and unfair trade practice still, and i believe until they are more forthcoming about this fee in advance and more plainly state the intention to charge it in the Merchant Agreement they will be liable for damages as a result of this policy.
I am STILL going to have to fight with NAB each year over this fee according to Diana the policy won't change, and i am still consulting legal advisers and considering further action in this matter.