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Empire Informative - Empire Sales Tactics

Review by Kennybb on 2010-10-14
I had Empire come to my house to give me an estimate on new carpet for rooms in my home. The salesmen came on time and was very knowledgeable. After some small talk he measured the rooms and gave me a square footage that was 20% more than the total square feet of our rooms. The initial replacement cost was almost $3800.00. This puzzled me because the carpet offered for the buy carpet for 1 room get 2 rooms free was of far less quality than my present carpet. After informing him that I believed the price was too high he recalculated and the cost went down to $1474.00.

I still thought the cost was too high for the quality of the carpet and he told me that he could get me an additional cost break by using his company discount. The price went down to $1286.00. About the same amount that I said was on the upper side of the cost I expected. All said, I will continue to get estimates.
Company Response on 10/15/2010:
Thank you for bringing your sales experience to our attention. We are dedicated to service and satisfaction; please contact us at 800-588-2300 to assist you.
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