Geek Squad Complaint - Geek squad is a waste...scam!
HOUMA, LOUISIANA -- Review I left for Geek Squad
when I sent my computer in I was asked if I wanted to pay to retrieve my hard drive in the event that it needed to be changed.($165)i told the Geek Squad agent to contact me before making any changes to my hard drive. before bringing the computer in to them I had my hard drive, and operating system checked by a certified computer tech. my hard drive was in 100% operating condition. so I knew what was wrong with my computer before it was sent off. LCD was bad, and wireless card problems, so I opted to use the $300 warranty that I purchased less than 1 year ago. i signed the contract stating that I didn't want to pay to get my hard drive recovered, told the agent clearly to contact me before changing my hard drive. today.... got a phone call asking my wife to pay $60 to buy my original hard drive back, and an additional $250 to recover my info. and they needed an answer by tomorrow or my hard drive gets recycled.
i think I'm being conned into paying these fee's, my hard drive was fine.
im not paying a cent more for service that wasn't required or needed.
i have 100% confidence in the computer tech that checked my computer, he is the top computer tech for tidewatwer marine services.
i expect to have my hard drive in the mail, and at my door step in about 7-10 days.
if that doesn't happen, im going back to Best Buy, find the Geek Squad agent....start a war with him. i want to know why I was not contacted like I requested.
i don't think that its very fair that they swaped out my hard drive, then try to squeeze money out of me to recover that info....again I kmow my hard drive was fine, i specifically requested being contacted before any changes to my hard drive, the agent stated...no problem, just sign here to deny retrieval of any info.
i was warned that this would happen, thats why I had my computer checked before sending it in.
im currently offshore,500 miles away from my computer, ill have it sent to me in a few days. my wife tried the computer, when wireless is turned on, my computer still won't find any wireless networks....so my problem still exist.
ontop of that Geek Squad wants me to pay $320 to retrieve my personal info.
hows this for a rating?
did you get the answer you wanted?
i got my answer about the service that was provided to me by Geek Squad, good service that I paid for.
when I bought my laptop for $1300 I really couldn't afford the extra $300 for 3 year full warranty, but I bought it anyway, incase I needed it....when I needed the service, i now find myself being conned.
$300 for warranty through Geek Squad, plus $320 to retrieve my hard drive and I still have a wireless problem.
$620 total....my computer is on sale new for $830....id buy a new one before send them anymore money.
thank you for the service I did not receive!