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Sleep Inn Complaint - Reservation Not Honored

Review by theduke on 2005-03-07
DANIA, FLORIDA -- I would like to give my review of the Sleep Inn at Dania Florida. The hotel did not honor my reservation and did not pay for my transportation to another hotel, which he conveniently booked for me when the entire city was booked for the night. The hotel he sent my wife, 3 children and I to, was between 2 strip clubs and cost me 245.00 which was $75.00 more than the suite I was promised. If I was not with my family I would have called the police and slept in his lobby. This hotel did this on purpose and should be punished. Expedia spoke to the person in charge by phone, my phone, and claimed he did not receive the booking.-- He lied and rented my room for probably 150.00 more that night.
Comments:2 Replies - Latest reply on 2008-01-29
Posted by wearecruisers on 2005-03-08:
It sounds like your problem is with Expedia and not Sleep Inns. I have found nothing but trouble with these travel sites. You can call the hotels directly and receive a better rate and a confirmation number. I travel 150 days a year and have never had a problem with any Choice Hotels (owners of Sleep Inns). Sound like Expedia dropped the ball.
Posted by becks7 on 2008-01-29:
Always, always do a one on one reservation confirmation before you leave. I don't trust anyone or any system nowadays and would like that piece of mind before we leave. Did this hotel clerk send you and your family out to 441? Or somewhere along US1/Federal Highway? And I agree with wearcruisers, make your voice known to Expedia!

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