FactoryOutletStore Complaint - Continuation - Uniden TRU9488-3-R Cordless base + 3 handsets.
Here it is several days later and after receiving a confirmation email from "Nick" that my replacement battery was shipped that day, I've received an email from Kristen in customer service to verify that the battery they were sending me was correct, as it seemed they HAD sent me the correct replacement battery in the first place.
I sent a detailed letter in response that there was no way to verify from the picture and I said so, but from the link they sent it seemed to be OK. Then, I asked if it was a rechargeable one as that was part of the problem. Received ANOTHER email saying that the representative had tried to call me (I don't ever give out my real phone number to keep from it getting placed on caller lists) and was told to return my entire system as it was too hard to handle this by email and I would have to pay 15% restocking fee (this is in addition to my paying the shipping costs as I've learned from other complaints about this company)
All they have to do is tell me whether or not it's rechargeable?? This had to be handled over the phone? After Nick told me a few days ago that a new Uniden BT-446 was being shipped to me???
I called customer service and as it turned out, talking to KRISTEN who once again told me that they had sent me the correct replacement battery in the first place (OMG!)....guess Nick was wrong after I convinced HIM they had sent me the wrong battery. (I've spent many minutes researching these two different type batteries on the internet.) After a huge argument with her interrupting me over and over, and my interrupting her interruptions trying to explain my situation to her and asking to send me the new battery, she said that "You don't have to "cuss" (I wasn't. I was telling her that I would write a bad review about their company????...guess she was trying to impress those around her) and she hung up. During the conversation she told me that I would not have to pay the 15% restocking fee as stated in the email which was sent to me. I told her that I didn't believe her since I've read other reviews about this company and their lies they tell. BTW, she told me that I've already been sent TWO, TWO! replacement batteries, and "We can't keep sending you new batteries!" Wrong. I've been sent one.....the wrong one.
This is the customer service from FactoryOutlet. One guy tells you after a big argument (created by the rep) that a new battery is being sent and an email is received to verify this, and before it can be sent, another person in customer service creates a new whole chain of emails to confuse the whole thing and using this as a reason to NOT send the new battery. This is over a $10 to $21 (depending upon which website) battery. ??