USAA - Mortgage Complaint - USAA Mortage Section is Incredibly Incompetent!! - Mortgage Services

Mortgage Services - Complaint

Review by 3-Tour Vet on 2010-10-15

SAN ANOTNIO, TEXAS -- Please save yourself and DO NOT DO BUSINESS with USAA mortgage. I am posting in sites all over the internet. The mortgage section of USAA are filled with incompetent people. The posting by "Johny Apples" in complaintsboard.com hits the nail right on the head! The sentence "The loan processor assigned to us was the most incompetent, lazy, and lease knowledgeable financial services professional with whom I have ever dealt. He never answers his phone, never returns messages left in his voicemail, doesn't respond to repeated E-Mail inquiries regarding the status of our loan..." just made my wife and I laugh out loud! It is so true. Unfortunately for us, we also missed our closing date. Mind you, it is not because we do not satisfy all 'standards' for the loan. We more than do. The reasons are simple: USAA is ripe with incompetent people. These employees have very low education and have difficulty speaking English properly. The Supervisor there, called "Yolanda", is someone that certainly should not be in any leadership position. We bargained very hard to get the owner of this particular property to sell at a extremely low price. Now, we may lose the house because Yolanda and her "TwoPac" sidekicks don't wish to work for their income. Can you imagine? On the day of the closing, we had to haggle on the phone with these hoodlums just to speak to someone in mortgaging. Then, they have the nerve to inform us that there are documents missing that I know were either sent in the packet over a month ago or, at the least, should have been told to us were missing weeks ago.

I say: RUN and throw grenades behind you. DO NOT DO BUSINESS with USAA mortgage.