Sprint Complaint - Sprint cell phone insurance fraud
My husband damaged his phone & had to buy a new one. He told the clerk he wanted to continue the same plan. We discovered that Sprint starts your 2-year service contract over again if you buy a new phone.
My husband says he was never asked if he wanted to purchase Repair or Replacement insurance ($7/month), yet it was listed on our account when the account summary arrived in the mail. He called customer service to have it removed, but the service representative insisted it was only an offer & that we were not being billed for it. I checked our account online, & it was listed as an "add-on" to our account. We were also billed for the prorated amount up until the time I finally cancelled it myself online. This practice should be illegal. It seems to be aimed at taking advantage of elderly customers.
By the way, under Sprint's Total Equipment Protection (TEP), if you need a replacement phone due to loss, theft, or water damage, there is a $50 - $100 deductible.