CVS Pharmacy Complaint - Does CVS Corporate Offices know and more important...do they CARE...
MORGAN HILL -- Does Coporate know that the required online and phone tests taken be new hires are completed with a manager sitting beside them giving them the answers and rushing them through, not even allow them to READ the training questions?(believe me, i asked"shouldn't I be reading this at least".."no time" was their answer) Does Corporate know that new hires are allowed to be trained on the register by other associates and shift managers that are known, only by Store Management, to be misusing coupons and giving false store policies? Does Corporate know that their new hires, are told to do store "pushes" incorrectly and expected to push 1000 products so fast, and not one of these products ever come off the back shelf and reach the floor? Weeks of this, when no pushes were pushing off the back shelves, then are told to "push" the loads that have just arrived. Doesn't this cause false losses in merchandise? I've witnessed how it causes shelves to go empty, customer to be told items are out of stock(when there sitting in tubs or shelves in the back), and customers getting upset when the come in for sale items that we don't have (but actually do, in the back, but your the only one in the store and can't go look for it?) Does Corporate care when I say that I've been asked by SM to stay off the clock to work and I have yet to be paid for it? Or that management set up an appointment for me to go to another city for my official Pharmacy Training and I made the appointment to find out the teacher was on vacation in Rome; which is understandable but I was never paid for my time and miliage, always being told to "remind" my manager another time. Does Corporate know that at this store the tags are so bad that everything is priced wrong and that customers are getting upset because of the frequency of it. Why question so many voids and price adjustments and yet put off fixing them because of the hours being cut so much. Does Corporate know that breaks and lunches aren't being given? How can one employee take their 15 minute break when left to close the store with only one other associate who happens to have been hired a day or two before and has no knowledge of register operations? Does Corporate know their new hires are repremanded when providing TOO much customer care? Well, I was approached right after helping the customer and the sad thing about this is, that the managers voice was raised so much that the customer overheard! Because she was halfway down the aisle apparently coming back to me to ask something when this happened and by the time I saw her, she juse kindly smiled and turned back to make her way back towards the register. Is this really how CVS Pharmacy wants things run? How is the CVS reputation entrusted to those that train associates in this way and run store operations in such disregard to the affects of "cutting corners" per lack of time. I can go on and on with everything I went through in the last 4 months of training at CVS Pharmacy. I greatly enjoyed helping our customers and seeing the difference my hard work and dedication to detail was making on the sales floor. I even found time to sneak some of the items I "pushed" onto the sales floor without being repremanded for using time on that instead of what I was told to do. I found time to do both things and did them well. I was proud when I started being referred to work at other store locations where the managers and associates seemed to be upholding the CVS Pharmacys reputation in customer service and care. Everything was organized and employees knew policy and operations procedures and everyone cared and worked together AS IT SHOULD BE. It felt so much easier to give great customer care. At the other stores I never had to take what one person says things were done and go to another higher up and verify that it is the correct way....I was badly advised in two incidences and I went straight to higher management the next day to verify what I thought couldn't be correct and I was right. I did everything I could, asked every question I could, to learn all I could. Yet at my home store, my dedication, honesty, hard work, and trust in fellow employees and the way they run the store did nothing but get me fired. I was never given a reason why and was refused copies of the papers that I was forced to answer in the way I was told. In tears I signed their papers, in shock and broken hearted at such accusations of theft, they showed no proof. I have never stolen anything in my life and offered to pay for the two mistakes I had made when told the wrong protical my the theiving associates...yet it did me no good. My experience with Loss prevention was the most degrading and demoralizing experience in my life. Yet, then is when I finally was told that the actions of those others employees were finally being addressed yet that I was going down with them. I brought everything to the Managers attention right in the beginning of my employment and yet it came to bite me in the rear, my Store Manager did nothing for me or the other "good" managers who were the ones I came to and asked if what I was being told was correct, in which it wasn't and they then told me what was correct... I just can't stop wondering if Corporate knows the truth about everything that's been happening at this store because the bad associates that this all revolves around have been there for years so how can new hires be allowed to be trained, advised, and overseen by associates known to be continuously doing inappropriate things! One bad apple should not be able to rot the whole beautiful tree. The question is now, does Corporate CARE about their employees or their customers enough to take the CORRECT necessary steps to fix this? I'm no longer an employee but I was and I refuse to take the fall for anyone's inability to run a store correctly and arm its new hires with the correct training. I feel that these false accusations are to quickly, and easily, cover up the results of bad store operations by management. Making me really question the validity in the accusations of everyone involved. The customers are suffering as well as those good employees working so hard for a company that will eventually abandon them one way or another. I hope and pray my words don't fall on deaf ears and things are addressed quickly. After much research I'm finding that my experience isn't the first and if continously ignored, won't be the last. I know after this, I'm a changed person and won't ever be trusting the good in every situation; now Im looking out for the bad and making sure standing up against it won't make me a target again. God Bless and good luck to CVS, you'll need it.
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