Landeros Furniture Complaint - Buyer Beware - New Furniture
BEAUMONT, CALIFORNIA -- My 82 year old aunt purchased a wicker loveseat, rocker, chair, ottoman and a small end table from Landero’s Furniture Superstore. With the help of one of their salesmen they found an attractive set in their catalog. She was promised that it was sturdy (she has a bad back) and since the pictures were very nice, she went ahead and purchased it for $1,762.81.
The delivery was chaotic, with guys taking out the old furniture and bringing in the new furniture. Before the new furniture was set up one of the delivery men asked her to sign a delivery confirmation, and she did.
By the time she and her neighbor who was present during the delivery were able to see and check out the “new” furniture, all delivery people were already gone. The furniture that was delivered to her was:
DAMAGED: There are wicker strands on the surface of the items that are completely broken, and some that are bent and breaking. It is also missing several screws that hold its parts together.
SCRAPED & CHIPPED: Entire large areas are completely chipped. It’s not even like something hit it and gave it a little chip, it is areas that are just chewed up.
DIRTY: There are thick layers of dust in all the nooks of the wicker, it is absolutely disgusting. This had to have been stored for at least 5 years, or, maybe they stored it for one month in a dust factories dust storage room.
It is 100% without doubt used furniture. It is NOT SUBTLE either. It is not like someone had a new-return and is trying to pass it off as new/unused. Without exaggerating, if you had to describe it, you would say that it is wicker furniture that was in a college Fraternity for 2 years in the 1980’s, stored in a dust factory till 2010 when my aunt finally bought this “new” furniture. – That is not even an exaggeration. I wish I could post pictures here.
Landero’s customer service?
I saw the furniture 3 days later and immediately called. First, they accused my 82 year old aunt of the damage. I was able to finally get the store to come out and take pictures for the manufacturer. My last conversation was that we will not be getting a refund, and the manufacturer agreed only to paint the scrapes, nothing will be done with the other damage i. e., chips broken pieces etc.
It appears to me that they knew the condition of the furniture due to the hasty retreat of the delivery men. I explained I would be writing a review and their response was “good, free advertising.” Go figure? I have filed a complaint with the Better Business Bureau and will be taking them to court.