Lumber Liquidators Complaint - Bellawood KOA - WAAAAAY Sub-Par Product
We decided to lay Bellawood Koa wood in our bedroom, as we'd put it in the rest of the house 5 years ago and have been very happy with it.
So, we purchased the wood and the LL website (and we called both a store and customer service to confirm this) stated that the "odd lots" were perfectly useable wood, but to expect "up to" 30% waste. Okay, so just in case we allowed for 50% waste and ordered about 110% more wood than we needed, hoping to use it for another project.
Well the wood we got was total crap! It was almost totally unusable! The contractors were at their wits' end - the wood was about 85% crap, totally useless, and the wood that was usable was all in 12" lengths! This wood was all uneven, wasn't finished, wasn't coated with acrylic, was not suitable to be used for anything!!