Sears Complaint - Sears department store roofing
CONCORD, CA -- 10/16/2010
DON'T BUY A ROOF FROM SEARS!!!!!!!!
Just wanted to let people know to be very careful when doing business with Sears Department Store if you decide to purchase a major item and receive a warranty. Don't let what is happening to me happen to you. I purchased a 12,000 dollar roof from Sears and received a 30 year warranty form them. Twelve years later parts of the roofing material are splitting. Spoke with Sears and they informed me we get a lot of rain, wind and movement of earth out here which affect the roof!!! If that isn't enough they told me I needed to go up on the roof the first year to see how it was fairing!? Sears on warranties for workmanship is 1 year not 30. If you have problems then the customer must deal with the product line, not Sears.
Of course the only reason I paid a higher price to have the roof installed by Sears was because I assumed the 30 year warranty meant that Sears would stand behind their product(s). Assuredly Sears would deal with the supplier of goods and take care of their warranty. Well, live and learn. Nope, basically you get a hang up call and the company line that there is nothing they can do for me.
I'm just advising everyone to be careful when doing business with Sears because they are not upfront with the customer and have false advertising techniques. Their warranty means absolutely nothing. Please send this notice to your friends so others won't be taken by misconceptions that we believe a warranty actually means something and a business stands behind the products they use.
An update on dealing with Sears. Their blue ribbon panel which has done absolutely nothing for me just called today. Since I was not home to answer the phone they informed me that since I was not available to answer their phone call today they were closing the case (file ) on me because I wasn't there to pick-up. Honestly, that was what was said, I saved the voicemail!! Each time prior when they have called I have been home to connect with them verbally. Do note....they haven't done anything for me. Isn't that the weirdest call...I kept the phone message.
If anyone has any suggestions on other sites that I can inform people about Sears or suggestions on how to deal with this disreputable company please advise me.