Orbitz Complaint - Orbitz false advertising. Never trust them again!!
My wife and I visit our parents in Poland twice a year and this Christmas we are going again. We searched the Internet to get the best price and decided that we would give Orbitz a try. We purchased our tickets and were shocked to find that we were charged $68.28 in foreign transaction fees!! We have ordered tickets from Lot polish airlines before and always had the choice to purchase in dollars or zloty (polish currency). Orbitz had obviously purchased tickets for us in zloty, NOT dollars. Because of this, we were charged these fees. We called Orbitz and assumed that it was a simple mistake on their part and it would be a quick fix. After spending an hour on a conference call with them and my bank, Orbitz REFUSED to correct the mistake and said that they were not responsible for the exchange fees incurred by our bank even though THEY advertised the price in dollars!!! We called LOT polish airlines and they said that what Orbitz did is nothing short of unacceptable!! Lot advised us to get a written explanation from Orbitz as to why they won't fix the transaction so that Lot may follow up with Orbitz. LOT is not happy and to their credit will help us get satisfaction. In the end, it was Bank of Anerica that reversed the charges at their own expense to keep me a happy customer!! Kudos to Bank if America!!! Orbitz should be avoided at all costs!!!!!