Company Response on 03/18/2011:
We've addressed this concern already. We sell odd lot material in addition to products brand new in the box and top of the line like Bellawood. We clearly disclaim what you're buying so you can plan your project accordingly, but we also have people making positive comments receiving a product they could not have otherwise afforded, so it goes back to ones individual expectations and it's our goal to offer the public choices. The other issues you raise here come off as a disgruntled former installer / employee. Craftsmanship has many varying degrees and most installations go off without a hitch, but some of your comments would suggest you may need to review the quality of your work. Our folks are well educated on flooring, in fact I can watch incoming calls into our call center and see them coming from competitors asking LL questions about flooring related topics / advice, so your opinions are noted, but not supported with facts. The idea that our employees engage in unprofessional behavior is an allegation considered an irresponsible act If you have a concern, write our legal department and they will investigate, but this sounds like more rambling and I'm not sure this posting truly represents the professional values you claim to uphold with your company. I can answer your question about why you would write such a review. It would appear you have time because your not promoting your own business, which is a better use of your time. We all take great pride in what we do offering quality products, low prices, and excellent wood flooring knowledge to those who have a need. We wish you all the best in your business, but this is not a place to present your personal gripes and you could use your time wisely by searching on line marketing tools for your business. Our web site is known for having the best educational tools for flooring installation related topics and techniques. Good luck and thanks for listening.