DirecTV Inc Complaint - Stealing Money
EL SEGUNDO, CALIFORNIA -- Cancelled our DirecTV on July 18th 2010 as our home was foreclosed on. Told we would only have to pay a $37.00 fee and early cancellation fee would be waived. First big lie of many. DirecTV continued to bill after July 18th but forgot to send me the "final bill”. I returned both boxes and remotes in perfect condition. Have pictures and tracking info. On October 13, 2010 they decided to help themselves to $300.00 out of my account- as I was at the vet having to but my cat to sleep. You can imagine how much more distraught I became as the girls in the office came to tell me my card was declined because of this disgusting company. I am not even on the contract - just pay the bill on occasion out of my account. I now have received 2 bills on 10-14-2010 $172.10 and $137.68 due 10/29/2010.No explanation - nothing. I have a website that receives more than 1 million hits a month and have decided I feel the need to mount a consumer revolt against this company. I know it only takes 5 people for a class action suit. Ok "Undercover Boss" see how the consumer really feels about your company - good job - show this on TV. You get nowhere on the phone - totally useless. They just tell you sorry no refund. Why do we allow companies like this to do business as the hurt so many people? Even their own employees don't stick around long. Had I done my homework and saw the F rating with the BBB I would never have even given DirecTV a thought.