Select Comfort Complaint - Will never buy from this company again!
Around 2005 we purchased a king size 5000 bed from Select Comfort. We paid more than $5000 for this bed. We have several friends that owned a Select Comfort bed and it was highly recommended by the morning DJ staff on the most popular country radio station in our town (Since these folks advertise with them, I'm sure their dissatisfaction is taken care of promptly so they continue to RAVE about their product). Not that we take the DJ's advice to heart, but we expect honesty from them as well when they say they personally have this product and think it is "the best bed you could ever buy". This is a load of you know what. I have read many of the issues on this site and we have experienced most of them personally. After only about 2 1/2 years of ownership we complained to the customer service department about the bed. We had been experiencing problems with the bed for about 8-9 months prior to our call, but we had so much going on in our lives at the time that we didn't get around to calling right away. We weren't concerned about time frames since we were told (and it is widely advertised here) that the bed came with a 20 year warranty. It was never mentioned on the radio or by our salesperson (or friends who have the bed) that the warranty was prorated after a certain period of time. We learned this after calling customer service about our issue. We, like many others have noted, were told to jump thru all kinds of hoops to determine the true issue with the bed. This in itself took 2-3 weeks. They finally told us that we needed a new pump and it would cost close to $200 out of our pocket and we would have to replace it ourselves or hire someone. We told them this did not sound like a 20 year warranty to us and they said we should have read our contract. I told them that we did read the contract and they said that is was also in the manual. I argued with them that the manual was only given to us AFTER we purchased the bed and they should have been more upfront and they should discontinue their FALSE advertisements. This bed does not have a true warranty. They just give you a run around and are extremely rude when you point out that their product is inferior and way more expensive than a regular bed. Our bed loses air every night without the adjustments being done by anyone in our household, the remotes can not be read on most days because the lights on the remotes no longer work properly, and when we sleep at night my wife’s side of the bed loses so much air that I roll into her “hole” at night where she is sleeping. Every day she wakes with a back ache due to the loss of air during the night. We have searched the chamber for leaks, the hoses for leaks, etc and can’t find the issue. The pump fills the bed with air, but it does not retain the air. This product is just a piece of junk and if I knew then what I know now, I would not have purchased the bed, much less spent what it costs to purchase 2-3 really nice beds that would have lasted 8-10 years each.
I work for a company that offers a LIFETIME warranty on our workmanship. I don’t agree with everything we do (like making the customer responsible for retaining their paperwork to get the warranty) but if they can prove that we did the work, we take care of the issues at no cost to the customer no matter how long ago the repairs were done (we have been in business for more than 75 years). I often spend my time helping our consumers locate paperwork just so I can sleep at night in this crappy bed. I hope the people who work for Select Comfort have to sleep in their worthless product and that after reading all these complaints about their product, I hope they have a hard time sleeping. The bed is supposed to have a 20 year warranty and if they believed in their products from the pump to the chambers, to the covers, they should stand behind their products and their customers when issues arise. This just says a lot about the company and what they really think about their own products if they won’t honor their PROMISES to their customers to offer them “the best bed you will ever sleep on”.