Charter Communications Informative - Buyer Beware.. - Any or All Charter Services.
I am actually a sales Rep. for Charter Communications and deal primarly with new customers completeing online orders. I would like to give you some information about 3rd party affiliates who might give out errant information.
Follow these 3 easy steps..
Rule 1. Always get the name and sales ID# for any representative that you talk to. This will help if you have any questions at all or were promised anything. And any representative that works for a service provider must give this information out by law.
Rule 3. Always ask for a return number and extension to call the same representative who is taking your order. "Tell them you are on a cell phone and if the call drops you would like to get back to them."
Rule 2. Ensure you are making deals with the service providers. This would be for any and all purchases for service you make online. If you are doing this online your web address should look like "company name.com". It should not be "deals or specials or buy compnayname.com" these are 3rd party affiliates. I recommend staying away from them.
If you try to stay to offical site and can't find all the information you want online give the service provider a call. Most in the sales field would be more then happy to answer any and all questions you have.