Ez Rent A Car Complaint - Never again
This is to describe the extremely unpleasant experience we had in our recent rental in Merida, Mexico. When renting the guy in the counter advised us to buy CDW, as he said it only had a 10% deductible and there would be less hassles in case of any accident. Unfortunately we were in a small accident, resulting in some cosmetic damages to our front bumper. Then we were told that our purchased CDW does not cover it, since the deductible is some absurdly high amount (10% of the vale of the car), not 10% of the damage, as mentioned to us earlier. And as a result of purchasing that useless CDW, our credit card protection can't help. This is extremely deceitful on part of the agent, and I did not get any response from them.