Progressive Auto Insurance Complaint - Irresponsible, unreliable, incompetent.
CLEVELAND, OHIO -- I have Progressive for 4 yrs now. I am a Gold Member. I live in Alaska. They have not paid me a claim yet. I have full everything! Recently My Motor Home had carburetor problems in Little Susitna Access Road in Point McKenzie area. My cellular carrier AT&T does not have coverage where I broke down. I called them through a propane facility nearby that just close for the day after I used their phone and after giving Road Assistance accurate directions. I waited and waited and no sign of the Road Assistance person. Finally, I had to walk nearly 3 miles on that cold, dark, isolated road near a State Prison to get in cell range. I got hold of the Road Service area guy and asked why he has not come yet. He said, he is coming from Anchorage, and I was in Point Mackenzie! Several cities away! There are no tow Trucks in the Mat-Su valley? I asked him why they do not send someone locally and he was silent. The guy tells me that he has to take the drive-shaft off or else he will leave me stranded. I asked him why they did not bring a flat-bed tow truck knowing the distance it had to be towed beforehand. He said my 21 ft 8,000 lb Motor Home was too heavy! I told him that I have seen Buses on them. He was silent. He tells me that he has 9 years experience doing this. I notice, when he was taking the drive-shaft that he should not force it out. He forced it without my consent and bended one u- bolt and stripped the thread of both. He said, 'I have some replacements'. He did not have any. Today I called auto parts and have not found u-bolts yet. I also found a cup bearing missing. I called them up. He said to the answering lady that he gave it to me. He did not tie the cups! You think they called me to bring me the parts? They did not. I complained to Progressive. They gave me the lip service, but no action yet. I am still stranded. There were farmers there that tried to give more assistance than they could to me, but were unable. And you think Progressive is trying to outdo them! Also, when the tow truck guy was pulling out the tow bar from underneath, he was forcing with the hydraulics the tires and I do not know yet if he damaged the steering since I cannot drive it yet. I had to help him get out his device so he would not damage or puncture my tire. By the way I was courteous all the time and there was no provocation or argument from my part except that if they will not come, I will seek another company. Because, they were telling me they did not find me yet and I had the policy in front of me saying that I was covered until October of next year. Saying that, they decided to respond. If they wanted me to fix the problem myself; I was unable to do so. Tuesday, they had a guy come to take pictures of the damage. In the meantime, I had to pay, about $70 dollars in parts and taxi and still did not get the right parts. Instead of them fixing the problem they are passing the bucket to the tow company. It seems they are doing their best not to pay. There is one thing the public needs to be aware of and that is that having a squeaky clean record is no indicator that those who have such record are what the record implies. Records can be forged. If the Progressive Alaska guy is defrauding customers so that he looks squeaky clean to his company, Progressive, because he appears to be a 'good luck' guy to have since the company does not have to pay claims while they have him. This would be an example of that in the case that Progressive does not know about it, which appears to be the case! Since this guy is very accommodating when I call Progressive and does not answer me when I call him directly. So far it is still lip service, passing the bucket and nothing done by them to solve the problem except to take pictures. I was broken down on Saturday and it was yesterday, a Tuesday that I was able to solve the problem myself and as I expected, Progressive did not beat me to it. Now it remains to be seen if they reimburse me or they fabricate excuses not to pay and even have the audacity to make it look my fault or even worse, that I deserved it. It is the last case I am after. People should do the best job they can regardless of whether the customer is deserving or not. In my case, I did not do anything to either company to deserve this treatment.