Mobile Device Protection Complaint - HORRIBLE Customer Service!!
BOCA RATON, FLORIDA -- I called to cancel my insurance with this company the same day I ordered it because they didn't offer water protection. I was told this would be done the same day and it never happened. I called back to inquire about why it had not been canceled and the representative I spoke to was incredibly rude. She cut me off mid-sentence and told me there was no record of me ever having contacted the company before even though I told her I had e-mails between myself and the representative I had originally been in contact with. She gave me the brush off with another phone number to call, and was ugly from word one. What a horrible first impression. I am so insulted and I will recommend to Wirefly that they find someone else to provide insurance.