Meritage Homes Complaint - The worst sales/customer service people in the US!
The past few weeks my husband and I have been house hunting with our Realtor here in the greater Houston area. A few days ago we can upon a gorgeous subdivision and went to inquire about their new/quick move-in homes. Upon telling the Meritage Homes sales agent our requirements and our budget, she told us there is one house that would fit our needs. We fell in love with the house even though it was over our price range!
We asked our Realtor to get more info and put a competitive offer in. She wasn't even able to get anyone on the phone, much less put in an offer! After leaving several messages, she finally got the local sales agent on the phone. She was unprofessional and not helpful at best! Our Realtor asked for her supervisor's info and was told she would not provide that. Their conversation ended with our Realtor getting a name and email address for the Supervisor. She too ended up being unprofessional! She did not call our Realtor at their scheduled time and ignored all emails afterwords.
Our persistent Realtor got in touch with someone at Meritage Homes' headquarters and told them the problem. The response she got was not what we would expect from someone in real estate. She was told that all Sales Agents are given the final price they can offer on any home. While they were not sure why the local agent we met could be like that (she is apparently one of the top agents in the Houston area), there was nothing they can do to rectify the situation.
We love the house and area and are still willing to pay more than what we budgeted yet Meritage Homes will not even consider an offer! At this point we have moved on to other builders who realize that it is a buyer's market and, more importantly, that good customer service goes a long way. I would not recommend Meritage Homes to anyone! They may make beautiful homes with energy efficient features but the lack of customer service will keep me away.