Hilton Hotels Complaint - Double Billed at Hilton New Bern
NEW BERN, NORTH CAROLINA -- We attended the Air Show and stayed at the New Bern Hilton. We made our reservations at the Hilton Website and had to prepay. When we checked out, we were billed again. After three months, we finally were able to resolve those charges thanks to Capital One.
However, my folks also made reservations and the computer system made the reservation twice and charged them two prepaid reservations. At check in, the desk clerk said she would cancel the second room - which of course they did not need - because Hilton had lots of walk-ins asking for rooms. They were not offered a second set of keys to the the second room. When they got their bill, they were still billed for the two rooms and after 4 months and countless phone calls, Hilton will not refund their money.
Hilton has recently taken over this property and obviously has many computer issues with their system there.
We will not be staying in any more Hilton properties and apparently, it is the management team at the New Bern Hilton that is digging in their heels about the overcharge. Too bad, we make about 100 hotel nights a year between the two families with travel for work and pleasure and are even Diamond members with the Hilton Honors program.