Ally Complaint - Unauthorized deductions from my checking account
DETROIT, MICHIGAN -- Ally has taken 10 unauthorized payments out of my account for $210.30 each and one unauthorized payment for $500. Which has caused all of my checks and purchases to bounce creating approx $500 in overdraft fees to my account. they have given me back 9 of the unauthorized withdrawals at $210.30 each but I still have one owed to me and the $500 unauthorized withdrawal and all the overdraft fees caused by this. I think it is a glitch in their system but no one will listen to me or check into why this is happening. I have called them several times and always get a different answer from whom ever answers the phone. I was also told that there is only one supervisor there and there is no one above her that can help me. I have been dealing with this for 2 weeks and not able to pay any of my household bills i.e. phone, rent, cable. so I have shut off notices. my daughter called 10 minutes after I did and was given to a different supervisor. so apparently the lady I spoke with lied to me. I am going to pay my car payment by money order so they will not have any of my checking information. I suggest you do the same. I will be writing a letter to the attourney general on this matter. I do keep track of date I call, time I call and whom I speak to. and a breif description of what is said in the conversation.