Vonage Complaint - Early Termination Fee When Paid In Full
HOLMDEL, NEW JERSEY -- I too signed up with Vonage on Oct 20, 2008.
My contract expires on Oct 20, 2010. My account is paid in full. I called to disconnect the service on October 16, and was told that I would be charged $42.90. I was asked to call back on the 20th. I know by the time I call on the 20th, my card would be charged for the following month.
I spoke to a supervisor at Vonage and after some argument, I told him to cancel the phone immediately. Sure enough they charged my card $42.90 within seconds and sent a confirmation email.
I disputed the charge with American Express and within a day I was issued a full refund. I was told my American Express customer service that they have a deal with Vonage that any disputes would be refunded immediately. Folks, take advantage of this. Only a handful of people would write, dispute or complain. Vonage is making millions this way.
In addition to disputing the charge with my credit card, I also did the following:
1. Filed a complain with the Better Business Bureau. You can submit a complaint online.
2. Filed a complain with Federal Communications Commission (FCC). You can efile your complaints as well
3. Complained to the Attorney General of my state in hopes that a class action suit is brought. Do a google search for your state's attorney general's address and this information would be available easily.
In addition to the above, don't forget to write your 3 cents on every forum you can find.