Super 8 Motel - St. Ignace, MI Complaint - Asked To Clean Toilets - Super 8 Motel, St. Ignace, MI
ST. IGNACE, MICHIGAN -- We stayed at the Super 8 Motel in St. Ignace, MI on Sept 4 & 5, 2010 (Labor day weekend).
The toilet got clogged and we notified the front desk in the morning of Sept 5, 2010 before we left for the day. Upon our return in the evening, the toilet was still not fixed. I went to the front desk and instead of an apology for the delay, the lady handed me a plunger to go fix it myself. I told her I would rather not do it myself. I mentioned that I had notified them in the morning and that I am not willing to fix toilets during my vacation. Her answer was "Geez, I will do it for you". Having paid a little over $300 for two nights, I expected much better service.
I complained to Wyndham Worldwide, the parent company of Super 8 on September 9, 2010 and received a response same day. I was told that the General Manager of the property will contact me by 9/15 to resolve the issues and that she will personally follow up. After not hearing back within the promised date, I contacted Wyndham on 9/22. This time I was told that the General Manager contacted Wyndham on 9/13 but I was not copied on it. She apologized and would send a voucher of $100 for the inconvenience I experienced at the property. After not receiving anything in the mail, I followed up with an email to the CS lady from Wyndham on 10/4 inquiring about when I could expect the $100 voucher. I received no response and filed a complaint with the Better Business Bureau.