American OnLine Complaint - How to cancle AOL - Internet service

Review by Missy98writer on 2005-03-08
EDMOND, OKLAHOMA -- I worked at AoL for three almost four years. I do like their internet but feel price is too steep. They own Netscape and the price is $9.95 per months. Go to www.netscape.com. If you wish to cancle AOl then only way to cancle AOL without a hassle is by faxing or writing to:

America Online
PO BOX 17100
Jacksonville, FL 32245-7100

Or you may fax your request: (904) 232-4879.

If you choose to write or fax us, please include the nature of your request and primary billing contact's full name, phone number, address, and handwritten signature. Additionally, for account security purposes, please provide ONE of the following:

1)The primary Billing Contact's AOL Screen Name.
2)The last four digits of the current payment method used for this account (for your security, only the last four digits please).
3)The answer to the Primary Master Screen Name's Account Security Question.

Cancellation of AOl will take effect within 72 hours of receipt of the request, and America Online will send written conformation.
Comments:4 Replies - Latest reply on 2005-10-13
Posted by Slimjim on 2005-03-08:
This is good information that anyone with AOL should print and save. If you ever want to cancel, you'll be glad you. Nothing worse than dealing with their "trained to keep you" reps when cancelling by phone.
Posted by tander on 2005-03-08:
Thanks that's really helpful advice for alot of complaints on here.
Posted by fishrowe on 2005-03-20:
This is the best way. Put it in writing. Do not even attempt to cancel by phone.
Posted by disgruntled on 2005-10-13:
AOL is one of the worst ISP's available today with one of the highest charges. Netscape at $9.95 is slow and the customer service is poor; just try and cancel - you must do this in writing as with aol. Anything aol or Netscape can do to make cancelling hard, they will.

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