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Party Mart Complaint - Party Mart Do Not Use Them

Review by Natasha1487 on 2010-10-19
SAINT-LAURENT, OHIO -- I was looking for a Halloween costume yesterday and came across the website partymart.com. I found a costume I wanted to buy and after reviewing it online to book it I noticed the website stated this costume was a $1.00. I figure that was amazing and they must have a sell on this item so I went to purchase the item online. I went through the entire booking process and at the end the total with shipping came to $12.14 dollars. I received confirmation emails showing the receipt for my purchase and that UPS would be sending it in a week. Now today I get a call from someone at Party Mart who tells me that sorry it was a mistake and that they cannot ship me that product for that price. He said he could look into getting me a discount. I asked him to explain to me why I got a confirmation email and receipt from them. He repeats it's an error and there was nothing he can do. I told him this was false advertising and I should be untitled to what I purchased online last night. The guy Party Mart had nothing else to say expect that he is canceling my order. He didn’t ask me if I wanted to cancel. He told me he was canceling my order.

The guy I was talking to was supposedly is the owner. I have made a complaint to the BBB about Party Mart but after speaking with this guy I doubt I will even get a reply. I can’t believe the “OWNER” of this website would say he is canceling my order because he doesn’t want to honor an error his website offered me. I understand that websites may display incorrect information but this isn’t the consumer’s fault. No one should use this company. I can just imagine what other customers have dealt with using this company after speaking with that Manager. I will tell everyone I know now to use this website.
Comments:3 Replies - Latest reply on 2010-10-19
Posted by Venice09 on 2010-10-19:
Of course it's not the customer's fault, but a mistake shouldn't cause the retailer to suffer a hardship either. I would have been suspicious of that price and not have been surprised at all to find out it was an error. At least the owner called you right away to let you know there was a pricing mistake and that your order would not be shipped. Did he give you the option of purchasing the costume at the correct price?
Posted by rockfishing on 2010-10-19:
If they caught the mistake an notified you then they did nothing wrong. Mistakes happen.
Posted by Ytropious on 2010-10-19:
The costume was entered into the system wrong. Mistakes happen. Even you knew the price was too good to be true so I'm not sure why you were surprised at all. Also please remove the name of the manager/owner. Don't tarnish his reputation.

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