Bally Total Fitness Complaint - They'll say anything to get you to sign up!
In March 2009 I signed up with Bally's in Matteson, IL. I was told by the representative that I was getting a month-month contract but that the monthly price would be locked in for 2 years and would be automatically drafted from my checking account every month. I made sure to ask that it meant I can cancel at any time for any reason which he confirmed. In May 2010 I went in to cancel my membership at which time they told me I would need to mail their corporate office. 6/1/10 I wrote a letter asking them to cancel my membership. I never received a confirmation in the mail but noticed that the July fees were not drafted from my checking account and when I called their toll free number it could not find my account number so was relieved that it was cancelled and was as easy as promised when I originally signed up. But the I received a letter in Oct. 2010 stating that my account was 90 days past due and was in danger of getting sent to a collections agency. I immediately called and told them the above information and the representative then told me that he has been hearing a lot of people complaining about misleading sales people at the stores. This furiated me and he had no answer or explanation as to why they know about it but refuse to do anything about it and gave me my 2 options-pay the account in full to the end of my contract or pay it up to date and then go back on a month-month billing. I went in to the Matteson location and was helped by the GM-well, I wouldn't say helped as he had no care as to what happened or that his employees were misleading people. He did tell me that the account hadn't been sent to a collections agency yet so I paid the account up to date. I didn't want it linked up to my checking account again as I have no trust in the company any more. Then last night I received a phone call from the collections department saying that my account will stay with collections until I pay the amount due to fulfill my contract and they had no report of me paying up to date at my local branch. I am soooo frustrated with this company and no one seems to care that they are messing with my credit history which I work very hard at keeping up with! I will NEVER step foot in any Bally's and the only time I will ever speak of them is to stop someone else from falling into their lies!!