Travelocity Complaint - Travelocity Gift Cards are a joke
What a nice idea, a $100 gift certificate to use on hotels thru Travelocity. Come to find, you have to go thru a completely different (3rd party) website called Travelocityincentives.com. The selection is much more limited but fine, I was okay with searching a little more. We found a great deal on a 4 star hotel in Paris and were thinking we were good to go. Upon check-in, we were told that the hotel didn't have our reservation.
Turns out, even though we had a Confirmation number and email, there was somehow a mix-up at Travelocity Incentives. We were charged for the full room rate and after calling Travelocity Incentives Customer Service line, I have YET to receive a refund. It has been over 2 weeks and I have been put on hold, told to stop calling and repeatedly been told that they are working on it and to wait 3-4 business days. They are frauds and SO NOT worth the hassle.
Do your friends and family a favor, DON'T buy them a Travelocity Hotel Gift Card!