Old Republic Home Protection Complaint - Old Republic Denies Service to Product They Previously Covered & Repaired
SAN RAMON, CALIFORNIA -- It is disappointing how Old Republic Home Warranty appears to look for any opportunity to not honor legitimate claims, contrary to the image that they try to convey on their website.
In my case, we have paid premiums for about 15 years since I purchased my house in Los Angeles. Recently, the Springs broke on our garage doors and Old Republic rejected the claim - saying that the door were "commercial".
At no point in the past did Old Republic ever mention that our residential garage doors were “commercial” doors. This is even more astounding when they have provided service to the garage openers on at least 3 occasions, including changing one of the opener motors. But now, all of a sudden when the springs break, do they determine that these doors are not covered!
This appears to be disingenuous at best. When I asked them to provide a written response as to how they justify denying this claim – with the history of prior service noted above – they sent a form letter inviting me to complain to them by phone (which I had already done in detail through their website) or to the California Department of Insurance - which I did.
Old Republic never addressed my specific complaint in their form letter – regarding how they accepted premiums for years and serviced these same garage doors - without ever noting that they were “commercial”.
Then Old Republic had the audacity to bill me for the “service” call in which they improperly determined that they would not cover the repair – and for which I had to pay the service person $550 directly. They just have no shame!