Lowe's Complaint - Can't Deliver on Time
SILVERDALE, WASHINGTON -- I love Lowe's products and have purchased several $$ items from them in the past few years. However, their customer service on delivered items gets a solid "F" from me. The store in Silverdale, Washington is beautiful, clean, and the staff are courteous, but getting an ordered item delivered in a timely manner is next to impossible. The date Lowe's says you'll have your item(s) is just a wild guess. My husband and I ordered a $999 kit to build a storage shed and it did not come on time. Then, it arrived and no one called us. When we went to the store to ask about the delay, it was found languishing in the store's warehouse. About $2500 of cork flooring we ordered last winter did not come on the date promised. We had ordered it well in advance of a party we planned at our house and tore up our old kitchen floor to get ready for installation. The flooring didn't come, and didn't come, and didn't come. We had a party with an ugly, torn-up kitchen floor. When we told guests our flooring from Lowe's was late, we heard many similar stories from them of Lowe's items ordered and not delivered on time. When the flooring order finally came, it arrived in fits and starts, a couple of boxes at a time. The matching moldings we ordered had to be re-ordered because "they appeared to fall off the original order," a store clerk told us. Hmmmm. How does part of an order "fall off?" We bought a high-end Maytag set washer/dryer several weeks ago. You guessed it--it came a few days later than promised. Worse, the sales clerk gave us an incorrect stock# to order a gas conversion kit for the dryer. When the installer finally came, the kit was the wrong one, installation was halted, and the part had to be re-ordered. We were told it would be expedited in overnight mail. But it wasn't. Here I sit five days later fuming. I called the store, was polite, and got passed around to several clerks, none of whom could tell me much. Worse, Lowe's has already processed the Credit Card account on the purchase and billed us for it. So they expect us to pay the bill on time when they can't deliver on time?? How unfair is that? I like Lowe's, but this may be the final straw. My husband came up with a good idea. The gov't uses this idea when contractors fail to deliver on time. They are assessed a fee for every day they are late with a product or service. I think it's time Lowe's did this. I've been driving 12 miles to a laundromat for several weeks, waiting for my new appliances to be installed. I think they owe me for the inconvenience and then some. I think I've had it with Lowe's.