Applebee's Compliment - Making Lemonade out of Lemons...
I suppose it all depends on what mood I am in that dictates how I handle a particular situation or interaction with customer service related personnel. What we, as consumers, must keep in mind is that same logic also applies to the reverse side of the coin. Perhaps the wait staff, cashier, manager, etc...may also be having a rough day and they're off their game just a little. Nobody is perfect each and every day of their lives.
My family and I decided to eat lunch at Applebee's the other day. When we entered the restaurant, the hostess seemed fairly polite and seated us right away. But for some reason, the waitress would not come over to our table to take our order, or even our drinks? She kept walking to the other zones or areas, and would pass us by. We would say, "excuse me"...nothing. Just kept on walking. Now, I could try and tie in racial implications, or any other number of reasons for trying to validate my poor customer service experience. But, fortunately, that day was not one of those days.
I asked the wife and kids if they'd like to go somewhere else, but they were pretty stuck on the food there, as was I. We noticed another waiter in a different "section" from the lady handling ours. My wife and kids comment that the other waiter has helped them the last two visits and is always friendly. As he is clearing off tables in his "area", I asked him if he minded us moving to his section in order to get service, since we were being neglected in our current area. He smiled politely, and said, "Sure, I'd be happy to take your order, and you can even stay seated where you are". Problem solved quietly and without causing a scene. He was more than attentive the entire time, and thus was given a tip of $20. What does strike me as odd, is that not once did the other waitress ever come over and ask why he was serving us, or if everything was alright. But that was her loss, because I know that wait staff in general have a very minimal wage and depend heavily on tips from satisfied customers. Well, instead of complaining to the management and making a scene, I merely hit her where it hurts the most...in the pocketbook. I know for a fact they don't pool their tips together at that particular establishment, so I hope she realizes that for the next customer that comes her way.
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