DHL Complaint - DHL CANADA-BIG CHEAT- Lost parcel- unprofessionalism at its best
DHL CANADA- DHL CHINA -- DHL AWB # 2753706616. ( Not deliverd in last almost 5 months)
---------- PACKAGE LOST BY DHL AND DHL MAKING EXCUSES TO ESCAPE
(EVEN NOT READY TO PAY THE CLAIM OR REPLACEMENT OF ELECTRONIC PARTS)
Oct 30th, 2004, 17:30pm, I sent an urgent package to Canada through DHL in their shenzhen company, tracking number is 2753706616.
This package was packed in their front desk, and I paid 497.00rmb (about 60.17USD) right there.
Oct 31st, Received phone call from DHL being noticed that have to pay the shipping fee again。
After telling them that shipping fee has been paid, and then they gave up.(ridiculous call with malafied intention)
Nov 2nd, showing in DHL website:
Current Status: Shipment delivered.
Delivered on: 11/2/04 8:54 pm
Signed for by:
Xxxxxxx ((fake update))
In the meanwhile, I have checked with the receiver, he said that he has been waiting for this parcel for the whole day and he has called,faxed,emailed DHL to deliver the parcel many times, but he still hasn’t seen the DHL delivery person, he didn’t receive the parcel, and he didn’t sign either. But DHL showed on website that they Attempted Delivery many times, shipment delivered at 8:54,signed by Recepient(complete manipulation) DHL Company finishes working at 18:00pm,how could they deliver at 20:54pm?
Nov,3rd, I called DHL shenzhen office, but they still insisted that parcel has been delivered and signed by receiver.
Then, I asked for deliver sheet(proof of delivery) with the signature of receiver.
Nov 7th, ,received one fax from DHL shenzhen office, wrote:
Consignee refuses to sign for shippment due to 2day wait at home. Manager must be contacted. Mike Zuska informed. Shipment received in fact by recipient with his wife present. (DHL said they attempted delivery many times recipient not at home, and in this sentence they say recipient waiting at home 2nd day)
In another email DHL claimed that it was delivered at 10 p.m. with special arrangement.
Then, my question is:
**Why DHL has been claiming that parcel has been delivered and been signed, but they cannot supply the Delivery proof with receiver’s signature?
**Why DHL published on web tracking -shipment delivered and been signed by receiver when receiver didn’t get the parcel?
After that, I called DHL shenzhen & Guangzhou office many times, but they made all excuses while trying to escape & indulged in own contradictory statements (lies)
**First they said cause receiver refused to accept the parcel the delivery man put the parcel in the front door
*Second day they changed and said that they put the parcel on the desk in receiver’s house with his wife present.
*After I checked with the receiver & noticed that DHL never been to their house at all then they said I put 200usd in package.(((another big fabritcated lie)))---I got mad and told parcel was packed in DHL company by their employee, how could the 200usd come ? Then they said they made a mistake that it was another customer.
**Finally, another lie DHL said because receiver was upset due to delay, receiver took the parcel and kicked the deliver guy out. --My question to DHL is- Was it delay or customer was not available at home or PARCEL LOST? DHL seems to be clue less on this issue AFTER PARCEL STOLEN/LOST.
HOW MANY MISTAKES WOULD DHL MAKE？
ANY EXPRESS COMPANY WOULD GIVE THE PARCEL WHEN RECEIVER REFUSES SIGNING THE DELIVERY SHEET?
I have requested China DHL to contact with Canadian DHL many times to arrange meeting with the manger of Canadian DHL, deliver guy and Receiver to solve this matter,
But to my astonishment until now, they didn’t dare to arrange meeting and have no reply, I made many phone calls,and still calling everyday but they just keep wasting time.
I have found out there are many customers who have suffered because of DHL’s poor service, frequent loss of package ,THEFT OF ITS CONTENTS.
I can send you testimonials of dozens of such suffering customers, if you can send me your contacts requesting for details.
Me and my company are facing a big loss, bad business good will, time , energy, cost of product 1000 us$ and freight because of the terrible service of DHL. Also I have suffered mental agony and painful harassment by DHL staff by way of lieing, stealing, and making me fool on telephonic conversation and their irresponsible replies.
we would never use DHL company again and we hope everybody would be more careful while sending parcel by it.
Express mail, FEDEX, UPS AND TNT are much better and reliable in my experience.
I would be forced to take up this matter legally , as well as complain to various consumer forums.
DHL -ARE ROBBERS AND THIEVES.
would never ever deal with these thieves again.