Budget Rent-A-Car Complaint - Do not rent from the Budget Rental on Pacific Coast Highway in San Diego, CA
My sister and I along with her 2 sons and a friend went on a Northern CA trip in later June, 2010. The rental was made through Priceline (which is another complaint) and picked up at the above mentioned San Diego location; which is independently owned. We took off on our week long trip on June 28, 2010 and on the very first day on our way to Santa Barbara we thought the ride was very "bad". At the Santa Barbara Budget rental agency (near the airport) we took the KIA and they indicated that the tires were almost bald. They did not have any SUV's and were unwilling to reciprocate with the San Diego Budget. We called the San Diego Budget and the manager said that we should get new tires but we should pay for them!!!!!!!! My sister had already made the evaluation of the manager that he was a dishonest man and we new that if we bought the tires we would never, ever see reimbursement. This went on for several days during which time the manager admited to not doing an inspection on the SUV before renting it out. After at least 200 phone calls (really) the manager had someone in Pismo Beach put on (4) new tires.......they were ready to explode; they were that threadbare! We headed on our way to San Fran and on the way back had planned on stopping for the evening around the Hearst Castle. The brakes went out on our way down the mountain! Well, they finally replaced this with a KIA SUV that was actually in good shape (for our last day of vacation). This manager/owner of the Budget Rent a Car in San Diego is such a sleaze, he did not even make an apology for endagering (5) lives. This will be going to legal BUT stay away from this Budget!!!!!!!!