Ashley Furniture Complaint - Ashley Furniture of Maryland_Run From Them Fast
ROSEDALE, MARYLAND -- Several weeks ago I ordered an entertainment chest with a likely promise of receiving it in two weeks. It did show up on time but that is when the nightmare began. The store had two pieces both damaged. An attempt was made in the store to fix the scratches and the apparent misplaced staple but was unable to do so. The manager stated that he would immediately order a replacement. I called the store about a week later only to discover that NOTHING had taken place to reorder the furniture. I began to look around for another dealer and found another furniture store that could order the Ashley piece from the SAME warehouse that Ashley of Maryland gets there furniture. I was told I could place the order on Saturday and have it the following Friday. I went back to the Golden Ring Store and found out that you really can't get your money back. Its in small print on the back of the contract which you get AFTER your pay for the furniture. I also told the manager about the other company and what they could do and was told that the other company and Ashley of MD get their furniture from the SAME warehouse except their's goes to a DC area warehouse first and then to their store. Then two managers told me that too many hands were in my furniture order and that the warehouse in DC area tried to again repair the piece but DID NOT ORDER a replacement. I was told that they would expedite the request. I called the following Saturday and was told it would be in on the truck from their warehouse on Tuesday. On Wednesday we call the store to be told that not really, but Tuesday in their warehouse and in their store on Thursday. Funny....the truck only comes to Golden Ring on Tuesday and Friday. It been a half hour now, was calling me back in ten minutes.
Please note this....there is NO SUCH THING as an Ashley Furniture Store...they are all independent dealers under a brand name. I guess that makes sense for a corporation but sucks for the consumer.
I will never buy another thing from Ashley furniture. In fact their quality and cost is not that great. I highly recommend and prefer American Signature.
So before you buy from Ashley, consider buying a pair of running shoes first and run as fast as you can.