Midas Complaint - Do Not Trust the Midas Touch
COLUMBUS, OHIO -- As I was leaving my house to go to work, Friday Oct 15 2010, my car began to overheat. Midas is less than five minutes from my house, so I drove it there. It was about 7:40am. I explained the problem I was having they gave a couple different possible causes, but said that they would let me know for sure as soon as they got a diagnostic done. I left the shop and went to work and I made a few calls and talked to some people that I knew where knowledgeable about cars and I told them what they thought was wrong and they told me I would probably be looking to spend about $500. They called me at about 8:40am and told me that I would be needing a coolant flush, radiator and thermostat and it would close to $900 I explained I did not have that kind of money to spend and that I could probably get it done for around $500. He said well I will discount it and could you do $564. I agreed. He then asked would I like my oil changed, which I needed so I agreed to that also. They said it would be done today and they would call me when it was ready. At around 3pm I had not heard from them, so I called to check the status and they said it should be about an hour or an hour and a half. I got there at 4:15pm it still was not ready and they told me it would be about an hour or an hour and a half, but they close at 7pm so it will be ready by then. at 6:30 I still had not received a call, so I go back up there and they said it was still not ready. My car was not finished until 9:15pm. Almost 13 hours after I had dropped it off. I get my car and make sure everything that was suppose to be fixed is work properly. As I get ready to pull out of the parking lot I turn the volume up on my stero and the radio is playing. I only listen to CD's in my car, so I press the CD button and nothing happens. I press the eject button and nothing happens. I try to put a CD in and it won't take it because the CD that was in there when I dropped my car off is in there. I had just turned out of the parking lot and pulled into the store right next door, so I go right back to Midas and explain my problem. He tries to press the buttons and nothing happens, so he tells me to bring it back the following morning at 10am and they will look at it. That night and the following morning I could listen to the radio fine. I take it back to Midas at 10am and about an hour later they had removed the CD, but tell me that my CD player has just died and there was nothing they could do it just went bad. So I was upset because I just couldn't believe that after two years of owning this car the CD player would just die without warning, but I got in my car and prepared to leave. Before I pulled out the parking lot I tried to turn my radio on and now I have no sound coming out of my radio. I backed up and went back into Midas and said now I have nothing first my Cd player goes out after bringing my car here now my radio. Again they try to say it was not anything they did it must have just died to. They tried to blame the problem on a bad system because my radio display was out and has been out since I bought the car two years ago and I have not had any problems with the radio or cd player because of it. There were no sign of a problem and when I had took my car there earlier this year they told me that my car was in very good condition. I called the District Manager whose name and number was displayed on there window and he actually answered and he was extremely rude and did not help at all. He told me that the radio has nothing to do with the radiator, so it is not are problem. And that they don't do work on radios or body work or stuff like that. So you just must have a bad system. I was very displeased with the service and customer service from everyone and I would never go back there again. The worst part of all was hearing all the "I told you so" from everyone that had told me not to take my car to Midas in the first place.